The Position

We are looking for a highly motivated individual with excellent customer service skills, and equally good IT skills (including use of MS Office) to join our dedicated team.

Duties to include: Office administration, overseeing services in the chapel and helping bereaved families to choose a memorial.

The successful applicant will be a flexible, well-motivated self-starter who possesses excellent communication skills, and a commitment to providing the highest level of service to the bereaved.

The Person

The ideal candidate will have:

• A good standard of education including a sound knowledge of Mathematics and English.
• A caring and sympathetic nature to deal with the bereaved at a sensitive time.
• A polite and pleasant telephone manner.
• Experience of retail sales accompanied by excellent customer service skills.
• A good knowledge of Windows based computer systems to ensure that all information is entered correctly on Bacchus (in-house system) for the proper recording of funeral and memorial details.
• Ability to communicate effectively in a sensitive, compassionate and confidential manner with the public, funeral directors and clergy, in person or on the telephone.
• A flexible and approachable attitude to the needs of the public.
• A flexible approach to team working hours.
• An ability to work within a team to ensure that high standards of care are achieved.