Sirhowy Valley Crematorium praised for ‘excellent level of service’
Sirhowy Valley Crematorium’s commitment to put people at the heart of everything it does has been endorsed by an industry inspector.
Paul Rayson’s report concluded that the crematorium offered “an excellent level of service provision” and that he “did not feel it necessary to make any recommendations.”
Mr Rayson is an inspector with the Federation of Burial & Cremation Authorities (FBCA) and had conducted a Crematorium Compliance Scheme inspection at the site last month (September 2024).
The inspection involved scrutinising six separate key areas of service delivery, through discussion and viewing of more than 80 points of interest.
The crematorium scored 100% for administration, ceremony facilities, and service and staff.
Sirhowy Valley Crematorium Manager Jon Deacon said: “I was particularly pleased to see the FBCA inspector award full marks for Service and Staff.
“People are at the heart of everything we do, as we strive to provide exceptional service and care to the families we support.
“Whether we’ve been entrusted to help organise, and deliver, a funeral service or have been asked to help the bereaved memorialise their loved ones in our grounds or through a wide variety of other options, we aim to provide the highest level of service which we can only do by having the right people in place.
“Getting full marks from the FBCA inspector for ‘Service and Staff’ is a valuable, and welcome, endorsement of everything we aim to do, every day.”
Sirhowy Valley Crematorium is part of Westerleigh Group, one of the UK’s largest independent owners and operators of crematoria and cemeteries, with 40 sites in England, Scotland, and Wales, all set within beautifully landscaped gardens of remembrance which provide peaceful places for people to visit and reflect.
Mr Rayson found the crematorium “…to be operating in accordance with the three key areas of compliance: 1. The Cremation Regulations 2009, relating to statutory documentation; 2. The Defra Process Guidance notes 5/12, relating to cremation; and 3. The Code of Cremation Practice, relating to all aspects of the service.”
Jon added: “We also received top marks for ceremony facilities, which endorses our efforts to ensure every service here is as uniquely personal as possible and delivered to the very highest standards.”
To find out more about Sirhowy Valley Crematorium, the services it provides, and the exceptional care and support it delivers, visit: www.sirhowyvalleycrem.co.uk