Four Westerleigh Group crematoria praised for ‘excellent level of service’
Four more Westerleigh Group crematoria have been praised by industry inspectors for providing an “excellent level of service provision.”
Test Valley Crematorium and Wessex Vale Crematorium, both in Hampshire, Charing Crematorium in Kent, and Forest Park Cemetery & Crematorium in Essex, were all inspected by the Federation of Burial & Cremation Authorities (FBCA) earlier in the year.
The Crematorium Compliance Scheme involved scrutinising six separate key areas of service delivery, through discussion and viewing of more than 80 points of interest and three crematoria earned top marks three of those areas; Forest Park scored 100% in all six categories.
Westerleigh Group, which runs all three crematoria, is one of the UK’s largest independent owners and operators of crematoria and cemeteries, with 41 sites in England, Scotland, and Wales, all set within beautifully landscaped gardens of remembrance, which provide peaceful places for people to visit and reflect.
Westerleigh Group CEO Debbie Smith said: “All four crematoria received very high overall marks, which demonstrates we are consistently delivering exceptional care and standards of service to the families we support.
“Forest Park did particularly well, achieving 99.4% in all six key areas of service delivery, which is outstanding.
“We are particularly proud of all four crematoria being awarded 100% for Service and Staff by the inspectors, because people are at the heart of everything we do.
“Whether we’ve been entrusted to host a funeral service or have been asked to help the bereaved memorialise their loved ones in a wide variety of ways, we aim to provide the highest level of service which we can only do by having the right people in place.
“Getting full marks from the FBCA inspector for ‘Service and Staff’ is an important external endorsement of our crematoria teams, and means that families who choose a Westerleigh Group crematorium can be confident that they will receive exceptional support.”
The inspectors found all four crematoria “…to be operating in accordance with the three key areas of compliance: 1. The Cremation Regulations 2009, relating to statutory documentation; 2. The Defra Process Guidance notes 5/12, relating to cremation; and 3. The Code of Cremation Practice, relating to all aspects of the service.”
To find out more about Charing, Test Valley, Wessex Vale or Forest Park crematoria, visit: www.charing-crematorium.co.uk www.testvalleycrematorium.co.uk www.wessexvalecrematorium.co.uk or www.forestparkcrematorium.co.uk