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COVID-19 Update - Wales


To protect the safety and wellbeing of the bereaved, our teams and funeral director colleagues, we are closely monitoring government guidelines in Wales.

We are pleased to confirm that on Saturday 7th August 2021, Wales has moved to ‘alert level 0’, which means that there are no longer any legal restrictions on the number of people who can meet indoors including public places or organised events.

Naturally, this has resulted in the complete reopening of our chapels’ seated capacity only, offices, waiting rooms and associated external buildings, however, we are continuing to maintain many of the good practices established throughout the pandemic as follows:

  • The wearing of face coverings in all indoor public places remain a legal requirement. This applies to everyone aged 12 and over, unless an exemption applies;
  • We continue to offer hand sanitiser in and around our buildings;
  • We continue to ensure that where possible we have doors and windows open as much as we can to allow for good airflow and ventilation throughout our buildings;
  • Due to the possible transmission risk of covid-19 via aerosol droplets, singing will continue to be not permitted;
  • Mourners are still urged to minimise social contact with others.
  • We continue to offer the use of the NHS Track and Trace posters to enable all visitors to ‘check-in’ at our premises, however, it is not a legal requirement for people to use it.
  • We will continue to encourage as many mourners as possible to attend remotely by using our web-casting facilities.
  • We are able to offer the witness charging of coffins as normal.
  • Those attending our sites should try maintaining a sensible clearance area between others if possible.
  • We will not return hymn books to our chapels until a later date.
  • We now allow for curtains to remain open and for mourners to walk up to the coffin to touch/place flowers.
  • We remain happy for donations and collections to be carried out by the Funeral Directors using their own donation boxes or encourage families to make use of online charitable giving sites.
  • Regular hand sanitizing is still advised.
  • We ensure that regular cleaning is undertaken in between services to multi-touch points (e.g. doorhandles, lecterns, catafalques, backs of pews)
  • We carry out a deep clean of the chapel at the end of every working day, so that our chapels are ready for the following day.