Salary: Competitive. 25 days’ holiday + BHs + increased pension or private health care + life assurance
Full time - 40 Hours per week
When friends and family say a final goodbye to a loved one at the crematorium, it can be one of the very hardest parts of a funeral. That’s why it’s so important to deliver a respectful, serene and empathic experience. Which is exactly what our client, Westerleigh, ensures happens.
The 40,000 cremations and burials they deliver each year help to shape a truly fitting end to the funeral service. Westerleigh sees it as an honour and a privilege to be charged with that role and, as a result, it’s made them the largest independent operator of their kind in the UK, employing 300 people across 35 sites.
When you join them as Site Manager, it’s an opportunity to be a part of something truly meaningful and significant.
As a brand new facility located in the picturesque West Midlands village of Waseley Hills, you will be responsible for developing the team and site from the ground up.
This is your chance to build a brand new team and show them the way to excellence as you both lead day-to-day operations and drive the commercial side of the business. Confidently – and with the air of respect that’s typical of our environment – you’ll establish relationships with funeral directors and the local community, including care homes, hospices and hospital teams. Not to mention managing significant compliance duties, from environmental health paperwork to Health & Safety.
Leadership by example is the way forward here. Showing how things are done by rolling up your sleeves and getting involved with everything from buildings and grounds maintenance to monitoring client feedback. Yes, there’s a strong strategic element and the commercial side of your role will grow and take over gradually, but this is a relatively small site, so right now you will stand side-by-side with your team and help them to deliver to your exacting standards.
Although there’s a chance you’ve managed crematoria or cemeteries in the past, you may well also – and are more likely to – come from a different kind of managerial background. What truly matters here is not the industry so much as the skills your managerial career has helped you to develop. Namely, compassion, empathy and the ability to communicate effectively with people from all walks of life – staff and the bereaved alike. You should also be willing to learn how to conduct cremations.
We’re looking for someone who knows the value of great listening skills and great patience. The kind of person who will humbly and willingly get involved, at the same time as garnering the respect of their team. Perhaps you became that person working in the service industry, hospitality, theatre or even retail. Whichever the case, for you, it’s all about building long lasting relationships and giving real care of service.
Day-to-day, you’ll need to be IT literate in basics like email, Microsoft Office and Excel, so that you can deal with the administrative side of the role effectively. And, ideally, you’ll also have a full driving licence so that you can get out into the community and support other sites.
If this sounds like you, this is an opportunity to really make your mark within a growing business with a strong focus on developing its people and ensuring they have all the support they need to progress and achieve their full potential.
Please visit www.indeed.co.uk/cmp/Westerleigh-Group/jobs to submit your CV.